Privacy Policy



Effective as of August 16, 2023. You can see the prior versions here

Zeel Networks, Inc. (“Zeel,” “we,” “us” or “our”) connects massage therapists with customers seeking on-demand massages. This Privacy Policy describes how we collect, use and share personal information in connection with our websites (collectively, the “Site”), mobile applications (collectively, the “App”), and other digital platforms that link to this Privacy Policy (together with the Site and App, the “Service”); our marketing communications; and in certain offline settings where we post this Privacy Policy.

We provide important information for California residents here

Table of Contents

Personal information we collect

Information you provide to us. Personal information you may provide to us through the Service or otherwise includes:



Data from other sources. We obtain personal information from other sources, such as:



Automatic data collection. We, our service providers, and our business partners may automatically log information about you, your computer or mobile device, and your activity over time on our sites and other sites and online services, such as:



Cookies. Some of our automatic data collection is facilitated by:

How we use your personal information

We use your personal information for the following purposes or as otherwise described at the time we collect it:

Service Delivery. We use your personal information to:

Research and development. We may use your personal information for research and development purposes, including to analyze and improve the Service and our business. As part of these activities, we may create aggregated, de-identified or other anonymous data from personal information we collect. We make personal information into anonymous data by removing information that makes the data personally identifiable to you. We may use this anonymous data and share it with third parties for our lawful business purposes, including to analyze and improve the Service and promote our business.

Marketing and advertising. We and our third party advertising partners may collect and use your personal information for marketing and advertising purposes:

Compliance and protection. We may use your personal information to:



How we share your personal information

We may share your personal information with the following parties and as otherwise described in this Privacy Policy or at the time of collection:

Affiliates. Our corporate parent, subsidiaries, and affiliates, for purposes consistent with this Privacy Policy.

Service providers. Companies and individuals that provide services on our behalf or help us operate the Service or our business (such as IT, hosting, customer relationship management and support, print and mail fulfillment, data management, email delivery, marketing, website analytics, and providers of background, credit, and other screening services).

Advertising partners. Third party advertising companies that collect information about your activity on the Site and other online services to help us advertise our services, and/or use hashed customer lists that we share with them to deliver ads to them and similar users on their platforms.

Professional advisors. Professional advisors, such as lawyers, auditors and insurers, where necessary in the course of the professional services that they render to us.

Authorities and others. Law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate for the compliance and operations purposes described above.

Business transferees. Relevant participants in business transactions (or potential transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale or other disposition of all or any portion of the business or assets of, or equity interests in, Zeel or our affiliates (including, in connection with a bankruptcy or similar proceedings).

Please keep in mind that whenever you voluntarily make your personal information available for viewing by third parties on our Service, that information can be seen, collected and used by others besides us. We cannot be responsible for any unauthorized third-party use of such information.



Your choices

You have the following choices with respect to your personal information.

Access or update your Information. If you have registered for an account with us, you may review and update certain account information by logging into the account.

Opt-out of marketing communications.You may opt-out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email, or by contacting us. You may continue to receive service-related and other non-marketing emails. If you receive marketing text messages from us, you may opt out of receiving further marketing text messages from us by replying STOP to our marketing message.

Cookies. Most browsers let you remove and/or stop accepting cookies from the websites you visit. To do this, follow the instructions in your browser’s settings. Many browsers accept cookies by default until you change your settings. If you do not accept cookies, however, you may not be able to use all functionality of the Service and our Site may not work properly. For more information about cookies, including how to see what cookies have been set on your browser and how to manage and delete them, visit www.allaboutcookies.org. We use Google Analytics to help us understand user activity and patters on the Sites. You can learn more about Google Analytics cookies at https://developers.google.com/analytics/resources/concepts/gaConceptsCookies and about how Google protects your data at http://www.google.com/analytics/learn/privacy.html. You can prevent the use of Google Analytics relating to your use of our Sites by downloading and installing a browser plugin available at https://tools.google.com/dlpage/gaoptout?hl=en.

Privacy settings and location data. Users of our App can disable our access to their device’s precise geolocation in their mobile device settings.

Interest-based advertising. Some of our advertising partners are members of the Network Advertising Initiative (NAI) and are subject to the Self-Regulatory Principles for Online Behavioral Advertising published by the Digital Advertising Alliance (DAA). You can obtain more information about these companies' information collection practices, and opt-out of receiving interest-based advertising from participating NAI and DAA members at http://www.networkadvertising.org/managing/opt_out.asp and/or the DAA's website at optout.aboutads.info. Mobile app users may opt out of receiving interest-based advertising in mobile apps provided by participating members of the Digital Advertising Alliance by installing the AppChoices mobile app, available at https://www.youradchoices.com/appchoices. You can also limit collection of your information for interest-based ads by blocking third party cookies in your browser settings or using privacy plug-ins or ad blocking software that help you block third party cookies. In addition, your mobile device settings may provide functionality to limit use of the advertising ID associated with your mobile device for targeted online advertising purposes. If you opt-out of interest-based advertisements, you will still see advertisements online but they may be less relevant to you.

Please note that we also may work with companies that offer their own opt-out mechanisms or do not participate in the opt-out mechanisms described above. Even after using these opt-out mechanisms, you may receive interest-based advertising from other companies.

Do Not Track. Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.

Declining to provide information. We need to collect personal information to provide certain services. If you do not provide the information requested, we may not be able to provide those services.

Third party platforms. If you choose to connect to the Service through your social media account, you may be able to use your settings in your account with that platform to limit the information we receive from it. If you revoke our ability to access information from a third party platform, that choice will not apply to information that we have already received from that third party.



Other sites and services

The Service may contain links to websites, mobile applications, and other online services operated by third parties. These links are not an endorsement of, or representation that we are affiliated with, any third party. In addition, our content may be included on web pages, mobile applications or other online services that are not associated with us. We do not control websites, mobile applications or online services operated by third parties, and we are not responsible for their actions.

Consent to Certain Electronic Communications

Consent to Electronic Communications. By using the Service or providing Personal Information (as defined in the Privacy Policy) such as your email or phone number to us, you agree that we may communicate with you electronically to receive transactional communications relating to the Service and/or regarding security, privacy, and administrative issues relating to your use of the Service (i.e. update on status of arrival, timing and to confirm appointments). If we learn of a security system's breach, we may attempt to notify you electronically by posting a notice on the Service or sending an email to you, if we have your email address. You may have a legal right to receive this notice in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice), please write to us at memberservices@zeel.com.

SMS Text Messages and Push Notifications. When you register with Zeel, Zeel will send you an SMS text message containing a 4-digit code in order to verify your phone number and will send SMS text messages and push notifications (Messages and Notifications") in order to keep you informed about the Service. For example, Zeel will send you a text message to confirm or remind you of your scheduled appointment(s). By using the Service, you agree to receive Messages and Notifications regarding your use of the Service. SMS text messages are for transactional purposes only. While Messages and Notifications are intended to enhance your use of the Service, you may (i) disable push notifications on your device, and/or (ii) text "STOP" to GO-ZEEL or 877-GET-ZEEL to remove yourself from our text message database. You recognize and acknowledge that sms messaging is an inherently less secure method of communication and agree to receive text messages regardless of the level of security associated with them. Message and data rates may apply.

If you wish to remove yourself from any list (other than as set forth in Section 7.b), please email us with an "OPT-OUT", "UNSUBSCRIBE", "STOP" or "REMOVE" in the subject line.

Depending on your current carrier plan, you may incur charges for these Messages and Notifications and agree to not hold Zeel liable for any charges incurred. You acknowledge that any terms between you and any third-party provider (such as, for example, Apple®, Android™, or Verizon) create no obligation or responsibility on the part of Zeel, and that Zeel is not responsible for any failure of warranty by any such third party.

Zeel cannot control certain factors relating to message delivery. You acknowledge that, depending on your mobile carrier's service, it may not be possible to transmit a text message to you successfully. We have no liability for transmission delays or message failures.

Consent to receive marketing text messages, which are subject to separate consent terms, are not a condition of purchasing any of Zeel’s goods or Services, and you are free to opt-out at any time of marketing text messages as set forth immediately above in Section 12(c). Note we may confirm your opt-out by text message. If you subscribe to multiple types of text messages from us, we may unsubscribe you from the Service that most recently sent you a message or respond to your STOP message by texting you a request to identify the Service(s) that you wish to stop. Keep in mind that if you stop receiving marketing or transactional text messages from us, you may not receive important and helpful information and reminders.

Security

We employ a number of technical, organizational and physical safeguards designed to protect the personal information we collect. However, security risk is inherent in all internet and information technologies and we cannot guarantee the security of your personal information.

International data transfer

We are headquartered in the United States and may use service providers that operate in other countries. Your personal information may be transferred to the United States or other locations where privacy laws may not be as protective as those in your state, province, or country.

Children

The Service is not intended for use by children under 16 years of age. If we learn that we have collected personal information from a child under 16 without the consent of the child’s parent or guardian as required by law, we will delete it.

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the Service. If required by law we will also provide notification of changes in another way that we believe is reasonably likely to reach you, such as via email or another manner through the Service. Any modifications to this Privacy Policy will be effective upon our posting the modified version (or as otherwise indicated at the time of posting). In all cases, your continued use of the Service after the posting of any modified Privacy Policy indicates your acceptance of the modified Privacy Policy.

How to contact us



Important information for California residents

Scope. This section applies only to California residents. It describes how we collect, use and share Personal Information of California residents when we act as a “business” as defined under the California Consumer Privacy Act of 2018 (“CCPA”), and their rights with respect to their Personal Information. For purposes of this section, “Personal Information” has the meaning given in the CCPA but does not include information exempted from the scope of the CCPA or information we collect from you in the course of providing services to you or receiving services from you where you are an employee, controlling owner, director, officer or contractor of a company, partnership, sole proprietorship, non-profit or government agency. In some cases we may provide a different privacy notice to certain categories of California residents, such as job applicants, in which case that notice will apply instead of this section.

Your California privacy rights. As a California resident, you have the rights listed below. However, these rights are not absolute, and in certain cases we may decline your request as permitted by law.

We do not sell your personal information

Based on our understanding of the term “sell” under the CCPA, we do not “sell” your Personal Information and have not sold it to third parties for a business or commercial purpose in the 12 months preceding the effective date of this Privacy Policy. However, like many companies online, we use services provided by Google, Facebook and others that help deliver interest-based ads to you as described in the section above entitled Interest-Based Advertising.



How to exercise your rights

You may exercise your right to information, access or deletion by :

We reserve the right to confirm your California residency to process your requests and will need to confirm your identity to process your requests to exercise these rights. Government identification may be required. You may designate an authorized agent to make a request on your behalf. In order to designate an authorized agent to make a request on your behalf, you must provide a valid power of attorney, the requester’s valid government-issued identification, and the authorized agent’s valid government issued identification. We cannot process your request if you do not provide us with sufficient detail to allow us to understand and respond to it.



Personal information that we collect, use and disclose

The chart below describes the Personal Information we collect by reference to the categories specified in the CCPA, and describes our practices during the 12 months preceding the effective date of this Privacy Policy. Information you voluntarily provide to us, such as in free-form webforms, may contain other categories of personal information not described below. Each category is used for the business/commercial purposes described in the section above entitled How we use your personal information, and disclosed to the categories of third parties described in the section above entitled How we share your personal information.

Statutory category of personal information (PI) PI we collect in this category (See “Personal information we collect” above for description) Source of PI
Identifiers (excluding online identifiers)
  • Contact data
  • Profile data
  • Identity data
  • Data about others
  • You
  • Users
  • Screening providers
  • Data providers
  • Public sources
Online Identifiers
  • Device data
  • Automatic collection
Commercial Information
  • Contact data
  • Profile data
  • Transactional data
  • Marketing data
  • Online activity data
  • You
  • Users
  • Data providers
  • Automatic collection
Financial Information
  • Transactional data
  • You
  • Data providers
Internet or Network Information
  • Transactional data
  • Marketing data
  • Device data
  • Online activity data
  • You
  • Automatic collection
Geolocation Data
  • Device data
  • Precise geolocation data
  • Automatic collection
  • Data providers
Inferences May be derived from your:
  • Contact data
  • Profile data
  • Identity data
  • Data about others
    N/A
Professional or Employment Information
  • Contact data
  • You
  • Screening providers
  • Data providers
Protected Classification Characteristics
  • Profile data
  • You
Education Information
  • Profile data
  • Data providers
  • Screening providers
Sensory Information
  • Profile data
  • You