I need to cancel.
Once an appointment is confirmed, you are notified via text message. If your plans have changed and you need to cancel the appointment, you can cancel up to 4 hours before the time of your appointment.
If you cancel between 2 and 4 hours before your massage appointment, there is a $25 fee.
If you cancel between 1 and 2 hours in advance, there is a $50 fee.
If you cancel less than an hour in advance, you will be charged the full price of the massage.
This cancellation policy is in place to compensate the therapists for reserving their time and giving up other opportunities for work. Because we're on-demand, therapists lose income if they keep an appointment time open for you without remuneration.