The latest updates on Zeel’s ongoing response to coronavirus (COVID-19) and its impact on our customers, providers, and services.
UPDATE – November 9, 2020: Zeel has resumed in-home, spa, and workplace wellness services in all states. We ask all customers and providers to continue following CDC recommendations, in addition to state and local guidelines and regulations for safe practices. Zeel’s health and safety guidelines for providers in the Zeel network and Zeel clients can be found here.
Additionally, to confirm availability of in-home services in your area, you can search by address or zip code here.
UPDATE – September 25, 2020: Based on state and city guidelines and regulations, Zeel has resumed in-home, spa, and workplace wellness services in the following states:
Alabama
Arizona
California (partial)
Colorado
Connecticut
Delaware
District of Columbia
Florida
Georgia
Hawaii (partial)
Illinois
Indiana
Kansas
Kentucky
Louisiana
Maryland
Massachusetts
Michigan
Missouri
Nevada
New Jersey
New Mexico
New York
North Carolina
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
Tennessee
Texas
Utah
Virginia
Washington
Wisconsin
You can see our health and safety guidelines for providers in the Zeel network, as well as Zeel clients here. To see if we are available in your area, search here.
UPDATE – March 23, 2020: Out of concern for the safety of our providers and clients, and in keeping with broad recommendations against direct-contact services such as massage, Zeel has temporarily suspended all in-person services, effective immediately. This includes in-home and hotel in-room appointments, Zeel@Work corporate wellness, and Zeel Spa appointments.
We do not take this step lightly, but we know it is essential for us to do our part to encourage the social distancing necessary to contain the spread of COVID-19 and support the health of both our customers and the providers on the Zeel platform. All currently scheduled appointments will be cancelled, free of cancellation fees.
If you have any questions, you may contact us at help@zeel.com while we continue monitoring state and CDC announcements and regulation updates. We will continue to keep our personal, Zeel@Work and Zeel Spa clients abreast of any and all further developments related to the suspension and eventual resumption of in-person services.
In the meantime, we encourage members of the Zeel community, whether a Zeel@Work client or not, to explore our Virtual Wellness services. These live online sessions are designed to reduce stress and anxiety, manage and prevent work-related injuries, and help everyone—especially those working from home—feel and function their best, wherever they happen to be. Find out more.
A statement from our CEO on Zeel’s health and safety protocols in light of COVID-19 concerns.
March 8, 2020: There is no higher priority for Zeel than the wellness of the customers, employees, and providers on the Zeel platform. The spread of the novel coronavirus (COVID-19) has been a matter of real concern and focus for our team. It is our goal to make sure you and the entire Zeel community stay safe and healthy while accessing our services during the coming days and weeks.
To that end, our executive team, with the help of outside experts, is constantly monitoring all CDC, WHO, and local and state updates and has re-assigned several members of our internal Trust and Safety team to further focus on new developments regarding COVID-19. In addition, our trusted network of more than 11,000 wellness providers is being regularly reminded to follow Zeel’s universal health protocols, including frequent hand-washing, sterilization of surfaces, and generous use of hand sanitizer.
In the event we are notified that a provider or customer is exhibiting symptoms of illness, that individual is temporarily removed from the app, and therefore network access, until he or she has been medically cleared. To date, we have had no such instances. Internally, all Zeel employees in New York, Los Angeles, and elsewhere have been asked to work from home and defer all non-essential travel.
We know that massage and other wellness services are crucial for stress reduction and maintaining a strong immune system, and as we work together to bring you wellness at home, at work, and in your travel destinations, we ask that you pay attention to your own health. Please follow all WHO and CDC recommendations, including washing your hands with soap frequently (for at least 20 seconds each time), using hand sanitizer, and avoiding contact with others—including wellness providers—if you feel ill or are displaying fever or respiratory symptoms.
Please reach out at any time should you have questions. As always, we thank you for your support of and trust in Zeel.
Samer Hamadeh
Founder and CEO,
Zeel
